For me, it was a day bracketed by two very different experiences of customer service.As most of us have noticed, the weather has taken a turn for the worse, and runways have been closed at many English airports for extended periods. The disruption seems worse than December – Easyjet cancelled 250 flights today! – though with fewer ...

For me, it was a day bracketed by two very different experiences of customer service.As most of us have noticed, the weather has taken a turn for the worse, and runways have been closed at many English airports for extended periods. The disruption seems worse than December – Easyjet cancelled 250 flights today! – though with fewer ...

Recommendation engines are funny beasts.Normally Amazon's you bought one of those and we'd like you to shell out for some of these emails are full of sensible suggestions. Increasingly, if you search their site for a particular item – say a digital camera – you'll get an email the next day collating the best offers in the photography ...

Recommendation engines are funny beasts.Normally Amazon's you bought one of those and we'd like you to shell out for some of these emails are full of sensible suggestions. Increasingly, if you search their site for a particular item – say a digital camera – you'll get an email the next day collating the best offers in the photography ...

Part of a conversation yesterday has stuck with me and rattled around my brain ever since. The subject of big churches had come up, and the problem that they tend to generate and grow their own character and “brand” quite distinctly from their near relatives around them.Brand defined in terms of logo, style, youth work, terminology, ...

Part of a conversation yesterday has stuck with me and rattled around my brain ever since. The subject of big churches had come up, and the problem that they tend to generate and grow their own character and “brand” quite distinctly from their near relatives around them.Brand defined in terms of logo, style, youth work, terminology, ...

East Belfast has a strong cultural heritage: CS Lewis, Glenn Patterson, ... and Knock Drama!Their performance of Jack and The Beanstalk will be hitting the stage of the Elliott Hall at Knock Presbyterian on the junction of Kings Road and the Knock Road this Friday and Saturday nights (8 and 9 January) at 7.30pm.Find out what happens when ...

East Belfast has a strong cultural heritage: CS Lewis, Glenn Patterson, ... and Knock Drama!Their performance of Jack and The Beanstalk will be hitting the stage of the Elliott Hall at Knock Presbyterian on the junction of Kings Road and the Knock Road this Friday and Saturday nights (8 and 9 January) at 7.30pm.Find out what happens when ...

In Northern Ireland, it's not just what you say, it's also what you don't say ... what others perceive you to be reluctant to say. Today's Belfast Telegraph:First Minister Peter Robinson is under fire after he failed to issue a statement on the death of Cardinal Cahal Daly.The much respected 92-year-old former Catholic primate, who died ...

In Northern Ireland, it's not just what you say, it's also what you don't say ... what others perceive you to be reluctant to say. Today's Belfast Telegraph:First Minister Peter Robinson is under fire after he failed to issue a statement on the death of Cardinal Cahal Daly.The much respected 92-year-old former Catholic primate, who died ...